About this policy
This policy explains what information the BHX Logistics driver app (shown on your phone as "Milestone") collects, why, who can see it, and the choices you have. The app is operated by BHX Logistics, 1123 Locust Street, Suite 280, Saint Louis, MO 63101, USA ("BHX", "we", "us"). It is used by our drivers and by people applying to drive with us.
1Location data
The app collects your device's precise location, including in the background when the app is closed or not in use, while you are signed in as a driver. While location is being shared, Android shows an ongoing notification:
- What: GPS position (latitude and longitude), speed, heading, accuracy and time, and whether the vehicle is moving or parked.
- When and how often: while you are signed in as a driver, about once a minute while moving and every few minutes while parked. When dispatch needs a fresh position, the app may take one extra reading.
- Why: to offer you loads near you and plan dispatch; to track the loads you carry and give the shipper or broker an accurate location and arrival time; to record arrival, pickup and delivery; to keep mileage and pay records; and for driving safety (see section 3).
- Who can see it: BHX dispatch and operations staff. The customer or broker for a load can see the location of the vehicle carrying their load while that load is in progress, through our tracking links and the shipment-tracking services they use. Location is not sold and is not used for advertising.
- How to stop it: sign out of the app, turn off location permission for the app in your phone settings, or uninstall the app. Without location, the app cannot offer you loads or track the loads you carry.
People applying to drive with us who have not been hired yet do not have their location tracked.
2Other information we collect
- Account and contact details: name, phone number, email address, company and role.
- Work records: loads, offers and bids, status updates, arrival and delivery times, and pay records.
- Photos and documents you send: for example bills of lading, proof of delivery, freight photos, vehicle photos, and documents applicants upload (such as a driver's license, vehicle registration or insurance certificate).
- Messages: chat messages, photos and voice messages you exchange with dispatch and your team.
- Applicant details: information applicants give us to be hired, such as date of birth, license details, emergency contact, vehicle details, insurance details and a tax ID (SSN or EIN). Tax IDs are stored encrypted.
- Device and app information: app version, phone model and operating system, push-notification token, and diagnostic logs about how the app is working (for example connection and tracking status), so we can fix problems.
3Driving safety data
To keep drivers safe, the app uses location and speed (and, on some phones, the phone's motion sensors) to detect events such as speeding and hard braking while you drive. These events are reviewed by BHX safety staff and may be shown to you in the app.
4How we use information
We use information to run dispatch and offer loads, track shipments, pay drivers, review driving safety, process applications, communicate with you, provide support, keep accounts secure, fix problems, and meet legal, tax and insurance obligations.
6Retention
We keep information for as long as you work with us and afterwards as long as needed for operations, pay, billing disputes, insurance, and legal and tax obligations. Then we delete or anonymize it.
7Security
Data is encrypted in transit, sensitive identifiers such as tax IDs are encrypted at rest, and access to production systems is restricted to staff who need it.
8Your choices and rights
You can control location, camera, microphone and notification permissions in your phone settings at any time. Depending on where you live, you may have the right to access, correct, or delete your personal information. To make a request, including a request to delete your account and its data, email hello@shipbhx.com. We may keep some records where the law requires it.
9Children
The app is for adult drivers and applicants. It is not directed to children, and we do not knowingly collect information from anyone under 18.
10Changes
We may update this policy. When we do, we will post the new version on this page and change the effective date above.
11Contact
BHX Logistics, 1123 Locust Street, Suite 280, Saint Louis, MO 63101, USA
hello@shipbhx.com